Fair Deal Charter – people

We respect our customer and supplier as human beings and partners and will apply the principles of:

• justice: we treat our customers and suppliers as we would like to be treated ourselves
• respect: we will not damage their dignity or privacy for the sake of money
• fairness: we keep a balance between the interests of our customers, our suppliers, our shareholders and ourselves
• honesty: we do not sell products that have deliberately hidden defects or that can be damaging to the customer (if they may involve a risk of damage we duly inform the customer)
• liberty: the customer or supplier cannot be forced to buy, sell or use any product against his will
• consideration: we realize we need to serve our customer and supplier well and we cannot consider them as mere money-generating agents
• humanity: we put people first and not money
• truthfulness: we do not say our products have certain advantages or characteristics if it is not true
• trustworthiness: we comply with the clauses of our warranty or with the promises made in advertisements or other marketing publicity
• fair trade: we do not exploit our workers, suppliers or people involved in the production of our products
• guidance: our marketing guides and advises the consumer and does not mislead him
• solidarity: we assign part of our profits to helping people and/or countries in need.